Boosting Business Reputation with Social Media Responsiveness
BUSINESS CHALLENGE
Our client is a leader in the Eyewear and eye care industry. Due to some business changes, their online reputation began to show a decline owing to unsatisfactory comments on Google, Yelp, and other review sites.
SMAC Apps’S SOLUTION
SMAC Apps assessed the responsiveness and systems for the client. The team instituted a number of steps to improve the online reputation.
- A monitoring system was set up to respond to online reviews, providing detailed recommendation points to address the gap between customers and the business.
- A strategy to improve positive reputation all over the media was created.
- Created and prepared a bespoke approach with detailed reports.
- Developed a high level, end-to-end strategy to address not only Reputation Protection but also create a positive result.
BUSINESS BENEFITS
By changing the method of promotion and following SMAC Apps’s recommended actions, the client has increased business and positively improved their reputation by 40% in online media.
